Shipping Policy

At MoonMilo, we want you to know what to expect when placing your order.

Shipping Destinations

This policy covers orders shipped to the United States. Available shipping destinations are displayed at checkout.

Order Processing

Most orders are estimated to be prepared for shipment within 1–3 days after payment confirmation. Some orders may require additional processing time.

Processing time is separate from shipping time.

Estimated Delivery Time

Shipping to the United States is estimated to take 8–15 days after dispatch.

Including order processing, the estimated time from purchase to delivery is approximately 8–15days. These timeframes are estimates, not guaranteed delivery dates.

Delivery may take longer due to carrier delays, customs processing, holidays, or other unexpected circumstances.

Shipping Charges

Any shipping charges are displayed at checkout before you complete your purchase. If your order qualifies for free shipping, this will be reflected at checkout.

Order Tracking

When your order ships, we will send shipping confirmation and tracking information to the email address provided at checkout. Tracking updates may take some time to appear.

Shipping Address Changes

Please check your shipping address carefully before placing your order. If you need to make a correction, contact us as soon as possible. Changes may not be possible once the order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, or tracking shows delivery but you have not received your package, please contact us with your order number. We will investigate and help resolve the issue.

Contact Us

For shipping questions, contact us at: moonmilo.support@gmail.com